Refund Policy

 

What is your policy on returns and refunds?
1. We are pleased to offer shoppers at Stewart Associates eStore a 100% satisfaction guarantee for all eBooks purchased.

 

2. If you are not 100% satisfied with the eBooks you have purchased, you need only send an e-mail to: jamie@stewart-associates.co.uk within 30 days of making your purchase. (Please note that refunds will not be issued for purchases made more than 30 days before.)

 

3. In the e-mail, list your order number and the reasons for your concern (e.g., file was damaged during download, file was incorrect eBook, etc.) and what action you would like to see taken (e.g., different eBook, extended access to eBooks for downloading purposes, refund, etc.).

 

4. Whatever option you choose will be granted within 48 hours of receipt of the original e-mail.

 

5. Please note that all refunds issued by the Stewart Associates eStore will be charged a per order processing fee of £3.00 or 15% of the total purchase (whichever is greater). If the order is less than £3.00, no refund will be issued.

 

6. No refunds will be provided for physical goods (e.g., CD-ROMs) that have already shipped. Refunds will not be provided for either the cost of the item or shipping costs.

 

8. We reserve the right to deny refund requests from any customers deemed to be abusing our refund policy.

 

If you have any questions about the Stewart Associates eStore or require further information, please contact:

 

Customer Service Department

Stewart-associates.co.uk

E-mail: jamie@stewart-associates.co.uk 

Phone: 00 44 (0) 1626363200 

Fax: 00 44 (0)1626 360633

 

Privacy Policy

We will only use the information that we collect about you lawfully ( in accordance with the Data Protection Act 1998.

 

We collect information about you for 2 reasons: firstly, to process your order and second to provide you with the best possible service.

 

The type of information we will collect about you includes

1.          Your Name

2.          Your Address

3.          Your Phone Number

4.          Your E-Mail address

5.          Your Credit / Debit card details

We will never collect sensitive information about you without your explicit consent.